Chalmers Gems India FAQs

How do I shop the India Pop-Up Shop?

You can find the India Pop-Up Shop HERE.

How do I find out when and where the Live Shows are taking place?

All our Live Shows will take place on either Facebook or Instagram. The details of all our Live Shows can be found here: https://www.facebook.com/chalmersgems/events.

What is the Free Postage & Packaging code?

Please use FREEPPINDIA at checkout for Free UK P&P. This code is only valid from Monday, 19th September 2022, until midnight on Monday, 3rd September 2022. You will be charged for postage and packaging if you do not use the coupon code. Chalmers Gems are unable to refund any paid postage and packaging costs.

We cannot offer free or discounted P&P for customers outside of the UK.

How do I purchase from a Live Show?

It’s straightforward to purchase from a Live Show. Just follow the steps below:

    1. Join Marie on a Live Show and spot the Item you’d like to purchase.
    2. Comment the Item’s code in the Live comments section (Marie will hold the code up).
    3. If your name is called out, the Item is yours! You are contracted to purchase this Item and will be expected to pay for it after the event.
    4. We will send you a Live Show Invoice on the Chalmers Gems website. We will email you a link to this Invoice. If you are a new customer, please send us your email address via DM on social media so we can get in touch. Alternatively, you can contact us via email.
    5. Please checkout as soon as possible.

How do I pay for items I have claimed during a Live Show?

After a Live Show, we will email you with a link to your Live Show Basket. Please check this out as soon as you receive it. You can use the code FREEPPINDIA at checkout to receive Free UK P&P. This code is only valid while we’re away in India.

You must checkout your Live Show Invoice within 48 hours.

Am I paying shipping costs from India?

No! We offer Free UK P&P on all orders (including website products) during our trip to India. Just use the code FREEPPINDIA at checkout.

How long will it take for my items to arrive?

Items are being cut specifically for you and then shipped to Chalmers Gems HQ. We will Quality Check every Item and dispatch it as soon as possible. We estimate this will take roughly eight weeks from your order date.

I missed a Live Show. Can I still purchase items from the show?

Yes! You can browse any items we have remaining from the Live Shows here. If you spot something you’d like, pop it into your basket and checkout.

If you have seen an Item or Items that is not on our website, do not worry, you can contact our Customer Service Team via DM on social media or email. We will check the stock status and get back to you.

Something is missing from my Live Show Invoice. What should I do?

Please get in touch as soon as possible with our Customer Service Team, who can be contacted via email or DM’d on Instagram or Facebook.

I want to remove something from my Live Show Invoice. How do I do this?

Please contact our Customer Service Team via email or social media direct message, and they will advise you.

I want to add something to my Live Show Invoice. How do I do this?

You can browse all the available items to add to your order HERE.

I want to request a specific product. Can Marie find it for me?

Chalmers Gems offer a free personal shopping service. So, if there is something specific you’d like, please get in touch via email or DM on Instagram or Facebook, and we can try and find you exactly what you’d like.

When do I need to checkout my Live Show Invoice?

Please checkout your Live Show Invoice as soon as you receive it. Invoices must be checked-out within 48 hours of receiving your link.

How much will postage be?

UK Postage is FREE! If you use the coupon FREEPPINDIA at checkout to receive Free P&P. If you do not use the coupon code, your postage (from the UK) will be charged. We cannot offer a refund on P&P if you have not used the code.

We cannot offer free or discounted P&P for customers outside of the UK.

I’ve paid for multiple orders and paid multiple postage costs. Will my orders be sent together?

We will always combine your parcels wherever possible. You don’t have to worry about postage for your Chalmers Gems India Live Invoices, as all orders are eligible for Free UK P&P. Just use the code FREEPPINDIA at checkout. This coupon is valid only from Monday 19th September to Monday 3rd October.

 

We hope this helps!

 

If you have any further questions, please feel free to drop us a comment below.

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